Frequently Asked Questions

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01 How long do I have access to courses?

Access duration varies by track; details inside.

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Self-paced tracks include lifetime access. Cohorts include recordings and materials for at least 12 months.

Self-paced

Lifetime access

Materials, updates, and templates stay available.

Cohorts

12+ months

Recordings and resources remain available after the live run.

02 Do you provide certificates?

Completion certificates and verification details.

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Yes. Certificates are issued upon completion and passing final assessments.

03 What is your refund policy?

Eligibility and time window.

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We offer refunds within 14 days for self-paced courses if you have not completed more than 20% of the content.

Refund window timer

Example countdown (demo):

14d 00h 00m 00s

This is a visual aid only; your actual eligibility depends on your purchase time and course progress.

04 Is the platform accessible?

WCAG alignment, transcripts, and keyboard navigation.

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We follow WCAG guidelines, provide transcripts, keyboard navigation, and high-contrast options.

Keyboard-first

All key flows are usable without a mouse; focus states are visible.

Readable

Clear type scale, sufficient contrast, and theme support.

05 Which payment methods are accepted?

Cards, currency display, and receipts.

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We accept major cards. Prices are shown in USD, formatted for your locale at checkout.

Want a receipt resend? Use Quick help and pick “Billing”.